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quality policy.

quality and safety in every process.

CONTACT is certified under ISO 9001 and ISO 45001.

CONTACT is committed to delivering Human Resources and Contact Center services that fully meet the needs and expectations of its clients, candidates and employees, in compliance with applicable legislation and the requirements of ISO 9001 (Quality Management System) and ISO 45001 (Occupational Health and Safety Management System).

Commitments

  • Ensure client satisfaction through agile, rigorous and tailored solutions;
  • Ensure transparent, ethical recruitment processes at no cost to candidates;
  • Provide safe and healthy working conditions, preventing work-related injury and ill health;
  • Comply with legal and other applicable requirements;
  • Promote worker consultation and participation;
  • Continually improve the performance of the integrated management system.

This policy is communicated to all employees, periodically reviewed by Management and made available to interested parties.

Reference text to be validated by the client against the quality policy in force.